Helping organizations understand the value of marketing can often be a tough sell. With digital marketing increasingly becoming a profitability driver as the most cost-effective way to drive customer acquisition at scale, it just makes sense, right?
Filed under - Call Centre LifeCareerIncentivesInterviewJobsRecruitment In this article we have asked our panel of experts for the top customer service interview questions.
We have also included pointers and guidance on how to deal with them. Also, if you are recruiting for staff you may find that this provides you with a few tricky questions to ask.
Classic questions This group covers generic interview questions that you will likely be asked, no matter what job field you are interested in.
You will probably be asked one of these questions early on in the interview, so it is important to be prepared to face them and get yourself off to a good start that will boost your confidence as the interview progresses. Whichever direction your answer ultimately takes, be sure that it has some relevance to your professional endeavors.
You should also refer to one or more of your key personal qualities, such as honesty, integrity, being a team player, or determination. Know what the company are looking for and the potential job available, and align this with your career to date. Highlight your relevant experience, goals and aspirations in line with the role, to showcase why you are the best person for the job.
Although you are now looking to move on, acknowledge what you learned and what was on offer at the time. Demonstrate good reasons for the decisions you made and show that you understood what was to be gained, or acknowledge what you have learned from your past employer.
Many interviewers will ask you to name your strengths and weaknesses. Typically, people find it easier to express their strengths, but struggle when it comes to identifying even one weakness. Part of the reason for this may be that they do not want to disclose a particular weakness, as this may result in them failing to be successful in getting the job.
For weaknesses you need to think of something which is really a strength but put it across as a weakness. Give an example of this behaviour Having given your strengths and weaknesses, you are then likely to be asked to give examples of when you have displayed this behaviour. Your credibility will plummet if you cannot give an example of the strengths you have stated.
With the strengths listed above, a good response would be: When asked to give examples on the weaknesses, you need to think very carefully, and plan in advance what your response will be, as many people dig a very deep hole here.
A good response to the weakness quoted would be: When this happened my workload increased significantly. I undertook this willingly but I must admit I was annoyed that this person was taking advantage of me and the company. However, I decided to let the supervisor do their job and just get on with mine.
How did you overcome this? A strong answer will clearly demonstrate a problem, an action and a solution. When I was first promoted to team leader, I consistently struggled to ensure that my team achieved their sales targets on a Friday. I sought the advice of more experienced team leaders to find out how they motivated their teams through the Friday slog.
Whatever you end up talking about, try to keep it short. Talk about the benefits the company has to offer and how they suit you at this point in your career. For example, if you are joining the company as a graduate, discuss how you plan to utilise their highly-structured training scheme.
Have three or four at the ready, ideally in line with the role you are being interviewed for. Have examples or situations ready, in case your interviewer wants to drill down as to why you think or believe these are your key strengths.
Breaking your workload up into daily or hourly targets to ensure that the next small success is never too far away. Living a healthy life-style.
Eating the right foods and drinking lots of water in the office can have a big impact on your concentration levels. Motivating others and promoting a positive atmosphere in the office. Whilst the truth may be that you only get out of bed every morning in order to pay your rent, this is not what your potential employer wants to hear.
This question gives you an opportunity to discuss what has attracted you to this line of work and what inspires you to persevere through the tough times.
In a sales role, this could be the adrenaline rush of meeting daily targets, whilst in a customer-service role, this could be the personal satisfaction you gain through helping people.Since people use search engines to find products both online and locally, it is important that your company place high in search results for words that relate to what you are selling.
Professional Internet marketing firms offer this service under the name of search engine optimization. There are a number of customer service tips that have been used time and time again to create great experiences. You need to know about them.
After years of working at Help Scout and talking to industry-leading support managers, I’ve noticed 15 recurring tips that all . Jun 06, · Trail blazers in this field, including global brands, are finding they can proactively diagnose and identify problems, predict maintenance and service needs before a customer makes a request, prevent similar problems in the future, and even use this intelligence to create new business models and revenue streams.
Shifting from reactive to proactive customer success is especially important for software-as-a-service (SaaS) companies; after all, their subscription-based business model demands keeping customers happy over the long haul. views an e-service as an interactive, content-centered and Internet-based customer services, driven by the customer and integrated with related organizational customer support processes and technologies with the goal of strengthening customer-service provider relationship.
"How E-Service Can Decrease Costs and Increase Customer Satisfaction" — By creating an e-service strategy to support growth, design software vendor Mentor Graphics satisfied its customers and reduced costs, becoming a groundbreaker in the proper use of e-service to manage customer .